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100% Money-Back Guarantee
We offer a 100% money-back guarantee if you are not satisfied within 30 days.

Returns Policy
We want you to be satisfied with your purchase from our webshop. If you are not satisfied with the product, you can return it within 30 days.

SILQUE & CO. – REFUND & RETURN POLICY

At Silque & Co., we take pride in delivering premium comfortwear and exceptional service. However, we understand there may be situations where you wish to return or exchange your item. Please read the following policy carefully before placing your order.

APPLICABILITY OF THE RETURN POLICY

This return policy applies to all purchases made through Silque & Co., including Klarna transactions.

Customers may return or exchange products within 30 days of receipt. Products must be returned unused, unwashed, and in their original packaging with all tags intact.

Returns will only be accepted if proof of purchase is provided.

Returns must be initiated within the 30-day window, otherwise they may not be accepted.

Return Shipping Fees

If the return is caused by the customer (for example: change of mind, incorrect size, or preference), the customer is responsible for the return shipping cost. The exact fee depends on the courier service selected.

If the return is caused by our error (for example: damaged goods or incorrect item received), Silque & Co. will cover the return shipping cost.

All returns must be sent to our central warehouse in China — this is mandatory for processing.

Customers who ship items to the wrong address will be solely responsible for any resulting delays or losses, as Silque & Co. cannot accept liability for misdirected returns.

Important Return Instructions

When returning items to us, it is essential to use a shipping method that includes a tracking number. This allows both you and us to monitor the parcel and confirm successful delivery.

Please note that without a valid tracking number, we will be unable to locate your return and cannot process a refund or exchange.

We also strongly recommend choosing a shipping method that includes compensation in case of loss or damage during transit.

To avoid delays, please ensure your package is wrapped securely, as we cannot accept or refund items that arrive damaged.

Damaged or Incorrect Items

If your item arrives damaged or is not what you ordered, please email us within 24 hours of delivery with:

Clear photos or videos of the issue
A brief explanation of the problem

We will offer either a replacement or a full refund, depending on your preference.

Please also inspect your order upon delivery and report any product quality concerns within 7 days. If issues are not reported within this timeframe, we may be unable to provide a refund, replacement, or return.

Exchanges

If you wish to exchange your item for another size or colour:

Please indicate this clearly in your return request
Exchanges are subject to stock availability

Order Cancellations

Orders can be cancelled within 2 hours of placement.

After this period, our system begins automatic processing and cancellations may no longer be possible.

If you contact us before dispatch and within the 2-hour window, your cancellation request can be processed and refunded in full.

If the order has already been shipped, it will need to be returned after delivery.

Order Processing Time

Orders are processed and dispatched within 24–48 hours after being placed.

Tracking information will be sent via email once your order has shipped.

Refunds

We will notify you once we have received and inspected your returned item and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–7 business days.

Please note that your bank or card provider may require additional time to process the funds.

If more than 7 business days have passed since your refund was approved, please contact us at:

info@silque-underwear.com

Received the Wrong Item?

We take great care when picking and packing orders, but mistakes can occasionally happen.

If you received the wrong item, you may:

Keep the incorrect item for a partial refund, or
Return it for the correct item or a full refund (shipping costs covered by us)

Please contact info@silque-underwear.com with your order number and a photo of the item received.

Need Help?

For any questions or assistance regarding our return and refund process, please contact us at: